Someone asked me last month what a "good" repeat purchase rate actually looks like. I didn't have a clean answer ready, because I had the number scattered across a dozen client decks and no single place that pulled it together.
So I went back through every account I've audited or run since 2023 — a little over 100 brands, mostly Indian D2C and a handful of SaaS — and pulled the real numbers into one place. Not survey data. Not a number I found on someone else's blog and reworded. Actual figures from actual ad accounts, actual Klaviyo dashboards, actual Search Console properties I've had my hands on.
This is not a scientific study. Sample size is roughly 100–120 brands across e-commerce and SaaS, mostly India-based, audited between 2023 and mid-2026. Numbers are medians unless stated otherwise, since averages get skewed hard by a handful of outlier accounts. If your category isn't well represented here — B2B enterprise, marketplaces, anything outside D2C/SaaS — treat these as a rough reference point, not gospel.
Paid media benchmarks
| Metric | Median | Notes |
|---|---|---|
| Branded search CPC | ₹9–₹15 | Versus ₹40–₹90 on generic search terms in the same account |
| Wasted spend recoverable from dead ad sets and fragmented structure | 20–30% of monthly spend | Recoverable without touching creative or targeting, just structure |
| Meta creative fatigue threshold | Frequency 3–4 | CTR reliably drops and CPMs climb past this point |
| Last-click vs. incrementality gap on top channel | 15–35% overstatement | Based on geo holdout and spend-pause tests run across audited accounts |
| PMax / Advantage+ conversions from branded or existing-intent traffic | 25–45% | Varies heavily by how aggressively brand terms were excluded before launch |
Landing page and conversion benchmarks
| Metric | Median | Notes |
|---|---|---|
| Mobile PageSpeed score, pre-audit | 38–52 | Most accounts had never checked this before I asked |
| Mobile PageSpeed score, post-fix | 70–85 | Achieved through image compression, deferred JS, and font optimization alone |
| Landing page conversion rate, cold traffic | 1.5–3.5% | D2C, paid social traffic specifically |
| Landing page conversion rate, top quartile | 6–9% | Strong message match plus a single clear CTA |
| Checkout abandonment rate | 68–75% | Industry-typical range across audited stores |
Retention and lifecycle benchmarks
| Metric | Median | Notes |
|---|---|---|
| 90-day repeat purchase rate, pre-lifecycle-flow | 10–15% | Accounts with no flows beyond order confirmation |
| 90-day repeat purchase rate, post-lifecycle-flow | 20–28% | After adding welcome, post-purchase, replenishment, and win-back flows |
| Flow revenue as % of total revenue, healthy accounts | 25–35% | From automated flows running on autopilot, not one-off campaigns |
| Flow revenue as % of total revenue, audited average before fixes | Under 8% | Most accounts had this closer to zero |
Organic and SEO benchmarks
| Metric | Median | Notes |
|---|---|---|
| Time to meaningful organic movement after technical + content fixes | 3–6 months | Consistent regardless of content quality once basics are fixed |
| Sites with at least one indexing issue undetected at audit time | Roughly 4 in 10 | Ranges from full redirect errors to orphaned pages with no internal links |
| Content volume vs. traffic correlation | Weak to none above ~50 posts | Comprehensive page count and internal linking mattered more than raw volume |
Offer and pricing benchmarks
| Metric | Median | Notes |
|---|---|---|
| Accounts running an "always-on" discount for 6+ months | Roughly 6 in 10 | Most had no dedicated review of this in over a year |
| AOV lift from replacing straight discount with threshold-gated gift or bundle | 10–18% | At comparable promotional cost |
| Conversion impact of a strong guarantee vs. an equivalent-value discount | Guarantee outperforms in roughly half the tested accounts | Most common in first-time-buyer-heavy funnels where trust, not price, was the real objection |
What actually stands out looking at all of this together
The technical and structural numbers move the most, and they're the ones almost nobody checks. A 20-30% chunk of paid spend recoverable from dead ad sets alone. Nearly half of audited sites carrying an indexing problem nobody noticed. Repeat purchase rate roughly doubling from four emails that took three weeks to build.
None of these require a bigger budget or a better creative team. They require someone actually looking at what's already running.
How to cite this
If you're referencing any of these numbers elsewhere, here's the attribution I'd ask for:
I'll revisit this report roughly twice a year as the underlying data set grows and shifts. If a specific benchmark here doesn't match what you're seeing in your own accounts, I'd genuinely like to know — drop a comment or reach out, since the whole point of this report getting more useful over time is more real data points feeding into it.
This report pulls together numbers referenced individually across earlier posts in the growth marketing series — paid media waste, retention flows, attribution, SEO, and offer testing — if you want the full story and methodology behind any single benchmark here, those posts go deeper on each one.
— Suraj
Frequently Asked Questions
Direct account audits and campaigns run across roughly 100–120 brands, mostly Indian D2C and SaaS companies, between 2023 and mid-2026. It's not a survey or third-party report — every figure comes from ad accounts, email platforms, or Search Console properties directly audited.
Roughly twice a year, as the underlying account sample grows and industry benchmarks shift. Numbers are dated to this 2026 edition and will be revised rather than silently changed.
Treat them as a rough reference point rather than a direct benchmark if you're in B2B enterprise, marketplaces, or another category not well represented in the underlying sample. The sample skews heavily toward Indian D2C e-commerce and mid-market SaaS.
Yes, with attribution. A suggested citation format is included above. If you're citing a specific figure, linking back to this report or the relevant deep-dive post in the growth marketing series is appreciated.
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